City of West Palm Beach, FL

Home

Mayor's Office of Communications

Print Feedback

Font Size: + -

The mission of the City's Office of Communications & Marketing in the Office of Mayor Keith A. James is to ensure that the media, citizens and city employees have access to accurate, timely information from the City of West Palm Beach. The Office works to ensure community interests, public awareness, and safety are being served through real-time public service messaging and emergency notifications. The Office is responsible for managing city communications platforms, including traditional and new media, website, WPB-TV, marketing initiatives, internal communications, social media and more. It is our goal to keep everyone informed, connected, and engaged. If you have general questions or media requests, we are here to help!

City Website

Newsletters

Mayor James' Insider Newsletter

Under West Palm Beach Mayor Keith A. James’ leadership, the Office of Communications & Marketing publishes a digital newsletter every Friday morning packed with information about City news, public meetings, events, and more.

Subscribe to the Insider Newsletter

Community Events E-Blast

Stay updated on the events happening in our West Palm Beach community. To be added to the Community Events e-blast, email events@wpb.org with “Events Eblast” in the subject line and you’ll always be in the know!

Mandel Public Library Newsletter

Keep updated with the latest news and events from the Mandel Public Library of West Palm Beach. Delivered twice a month, conveniently to your inbox.

Subscribe to the Mandel Public Library Newsletter

Office of Sustainability Newsletter

Stay current on what is happening in the Office of Sustainability. Learn about the different initiatives that are happening in your neck of the woods, and how you can contribute to the cause.

Subscribe to the Office of Sustainability Newsletter

CRA Newsletter

Stay updated on the projects, events, and initiatives that are happening now to redevelop our community.

Subscribe to the CRA Newsletter..

Weekly Road and Dock Updates

Social Media

The City of West Palm Beach's social media pages are intended to serve as a method of communication between the City and the public. The Office of Communications and Marketing is responsible for the management of all City social media accounts. Be sure to connect with us.

Mayor Keith James
Facebook: @MayorKeithJamesWPB

The City of West Palm Beach on Facebook
@CityOfWPB

The City of West Palm Beach on X (formerly Twitter)
@westpalmbch

The City of West Palm Beach on Instagram
@WestPalmBeachFL

The City of West Palm Beach on LinkedIn
City of West Palm Beach, Fl

City of West Palm Beach – En Español on Facebook
@CityOfWestPalmBeachEnEspanol

The City of West Palm Beach on Nextdoor

Mandel Public Library of West Palm Beach on Facebook
@MandelPublicLibrary

Mandel Public Library of West Palm Beach on Twitter
@MyCityLibrary

Mandel Public Library of West Palm Beach on Instagram
@mandelpubliclibrary

West Palm Beach Police Department on Facebook
@westpalmbeachpolice

West Palm Beach Police Department on Twitter
@WestPalmPD

West Palm Beach Police Department on Instagram
@westpalmpd

West Palm Beach Fire Department
@WPBFire

City of West Palm Beach Sustainability Department on Facebook
@WPBGreen

City of West Palm Beach Sustainability Department on Twitter
@WPBGreen

City of West Palm Beach GreenMarket on Facebook
@WPBGreenMarket

Grassy Waters Preserve on Facebook
@GrassyWatersPreserve

Mobile and Online Apps

It’s easy to stay connected with the City of West Palm Beach through mobile and online apps.

WPB Key

There is no easier way to ask a question, report an issue and track the progress of your request. WPB Key was created by Mayor Keith A. James to make it easier to pay your utility bill or report an issue through one easy-to-use desktop portal or mobile app. The mobile app is available for iPhones and Android devices.

ParkMobile

When you're on the go, the free ParkMobile app makes it easy to find and pay for parking without running back to feed the meter, and for added convenience, you can reserve spots ahead of time. Get it on Google Play! Get it on the App Store.

Hoopla

Tie into the Mandel Public Library of West Palm Beach’s collection, and pick out your favorite movies, music, and e-books with the free Hoopla app! Get it on the App Store Get it on Google Play! Download on Roku!, and Amazon Chromecast. Valid library card required.

DropCountr

Track water usage, manage your personal water use, and save money with this free app. Download from the App Store Get it on Google Play!

SaferWatch

See Something-Show Something!

The West Palm Beach Police Department has joined with the national SaferWatch program to encourage residents to download this mobile app designed to help tell police of suspicious activity. The app, available through the Apple Store or Google Play platform, allows users to take a snapshot, video or send a real-time message to West Palm Beach dispatchers. The 9-1-1 dispatchers would then relay the live video, photo or text to officers in the area. It provides a record of the person and makes it easier for police to identify the suspect.

You can download the app here:

Homeless Activity Reporter

Homeless Activity Reporter – Notify the City when and where non-emergency assistance to the homeless population or to address homelessness is needed.

Clean Streets Ticketing Portal

Clean Streets" Ticketing Portal (Public Works) - An online portal that allows you to report needed street repairs, request trash containers and much more.

Clean Streets Portal Features:
New trash container requests
Sanitation service requests
Illegal dumping reports
Trash/garbage pickup requests
Report stolen/damaged containers
Street/lighting maintenance

Kanopy

Kanopy – Find movies, documentaries, foreign films, classic cinema, independent films, and educational videos that inspire, enrich, and entertain. This streaming service is offered by the Mandel Public Library of West Palm Beach. Valid library card required.

Mandel Library of WPB Catalog Search Porta l

Mandel Public Library of WPB Catalog Search Portal -- Search the library, find hardcopy or electronic books and then reserve them for checkout while online. Valid library card required.

Emergency Communications

In the event of an emergency, disaster or hurricane, being informed is key to staying safe.

AlertPBC & PBC DART

The City of West Palm Beach Division of Emergency Management, in conjunction with the Palm Beach County Division of Emergency Management, recommends you:

Sign up for “AlertPBC,” the Palm Beach County Emergency Notification System, which sends text, email or voice alerts to your phone. Click here to sign up for AlertPBC!
Download the Palm Beach County Disaster Awareness and Recovery Tool (PBC DART), which provides residents with information and tools used to prepare for a disaster and with the ability to report damage to their home or business in the immediate aftermath of a disaster. Download the PBC DART app today from the App Store or Google Play. It’s FREE.

The City of West Palm Beach Division of Emergency Management works with local, state, and federal agencies to prepare for disasters and coordinates response with the Palm Beach County Division of Emergency Management, which manages the AlertPBC and PBC Dart systems.

Newsletters, Social Media, and More

There are several other methods of communication that may be utilized by the city to provide information about a disaster or emergency.

Sign up for theInsider Newsletter!
Follow the City of West Palm Beach on Facebook @CityofWPB.
Follow the City of West Palm Beach on X (formerly Twitter) @westpalmbch.
Visit the press releases section of the city’s website at wpb.org/news
Subscribe to eNotify for the latest emergency updates on the city’s website.
Watch WPB-TV (Channel 18 on Comcast or see WPB-TV online).
In Spanish:

eNotify

WPB-TV

The Office of Communications & Marketing oversees WPB-TV, the City of West Palm Beach’s official television station. Programming includes public meetings, public service announcements and news coverage of local events and happenings. Residents may watch WPB-TV on cable or on internet-connected devices.

On cable, WPB-TV can be found on local Comcast channel 18 and on Hotwire channel 96.

Online, you can watch live at the City Website at www.wpb.org/wpbtv or on YouTube at www.YouTube.com/westpalmtv.

Media Relations

Expanding Access

Non-English Speaking Communications: The Office of Communications and Marketing is committed to providing equitable access to information for non-English speakers. Of note, the City website is translatable into more than 90 different languages through most web browsers. The City provides a monthly electronic newsletter in Spanish, called Que Pasa, West Palm Beach? To subscribe, please visit our sign up page.
People may also follow updates on our Spanish language Facebook page: @CityofWestPalmBeachEnEspanol. The Mayor's Liaison to the Hispanic Community Armando Fana, Assistant City Administrator, can be contacted at (561) 822-1400.
Hearing Loop Technology: The Office of Communications and Marketing is expanding access for hard-of-hearing citizens. Hearing Loop System technology has been installed at City Hall. This hearing assistive technology will allow visitors with telecoil- or T-coil-enabled hearing aids, cochlear implants, and headphones to hear speech clearly and directly without any background noise. The technology is available at these City Hall locations: lobby/security desk, City Commission Chambers, and Flagler Gallery. The City is exploring the expansion of the hearing loop system at additional City facilities.
'Closed Captioning:' Closed captioning of video produced by the City is provided on WPB-TV, YouTube, and Facebook.
ADA Coordinator: The ADA Coordinator in the Division of Risk Management facilitates assistance for residents and visitors who are disabled through the provision of auxiliary aids and services for City meetings, programs, and events. The ADA Coordinator also investigates and seeks to resolve any complaints regarding accessibility to City facilities and programs. To contact the ADA Coordinator:

ADA Coordinator
City of West Palm Beach Risk Management
401 Clematis Street, 3rd Floor
West Palm Beach, Florida 33401
Email: ada-compliance@wpb.org
Phone: (561) 494-1019

Florida Relay (Voice): (800) 955-8770 |Florida Relay (TTY): (800) 955-8771

Marketing and Branding

Internal Communications

Contact

Media Request Form