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Accessibility

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The City of West Palm Beach is committed to serving the needs of all of its citizens and visitors, and our goal is to ensure access to information for a diverse audience. To that end, the City is incorporating into its website accessibility design standards to meet Universal Design concepts supported by the W3C Guidelines and ADA Accessibility Requirements.

ADA Notice of Compliance

In accordance with the requirements of Title II of the Americans with Disabilities Act (ADA) of 1990, the City of West Palm Beach does not discriminate on the basis of disability in the admission, access, or operations of its programs, services, activities or facilities. In accordance with Title II of the ADA, when viewed in their entirety, City of West Palm Beach programs, services, activities and facilities are readily accessible to and usable by qualified individuals with disabilities.

Title VI Compliance

Learn about the City's compliance with Title VI.

ADA Coordinator

The City of West Palm Beach has established an ADA Coordinator to facilitate assistance for disabled residents and visitors. The ADA Coordinator is able to facilitate members of the public with the provision of auxiliary aids and services for City meetings, programs and events. The ADA Coordinator also investigates and seeks to resolve any complaints regarding accessibility to City facilities or programs. While the City strives to ensure all documents are ADA compliant, we recognize that some screen readers may not be able to translate some documents. Should your screen reader is unable to read a document, contact our ADA Coordinator and we can make accommodations.

Tim Scott
ADA Coordinator
City of West Palm Beach Risk Management
401 Clematis Street, 3rd Floor
West Palm Beach, Florida 33401
E-mail: ada-compliance@wpb.org
Phone: (561) 494-1019
Florida Relay (Voice): {800) 955-8770
Florida Relay (TTY): (800) 955-8771

ADA Accommodations to City Events

Persons with disabilities may contact the City’s ADA Coordinator to request reasonable accommodation and/or wheelchair and/or wheelchair companion seating to fully participate in any City event.

Americans with Disabilities Act Grievance Procedure

The City of West Palm Beach has established a discrimination complaint procedure and will take prompt and reasonable action to investigate and eliminate discrimination when found. Any person who believes that he or she has been subjected to discrimination based upon race, color, national origin, sex, religion, age, disability or family status in any City program, service or activity may file a complaint with the City's Title VI/ADA Coordinator listed above.

If possible, the complaint should be submitted in writing and contain the identity of the complainant; the basis for the allegations (i.e., race, color, national origin, sex, religion, age, disability or family status); and a description of the alleged discrimination with the date of occurrence. If the complaint cannot be submitted in writing, the complainant should contact the Title VI/ADA Coordinator for assistance.

The Title VI/ADA Coordinator will respond to the complaint within thirty (30) calendar days and will take reasonable steps to resolve the matter. Should the City be able to satisfactorily resolve a complaint, the City will forward the complaint, along with a record of its disposition to the appropriate FTA/FDOT District Office.

The City Title VI/ADA Coordinator has ‘easy access’ to the City's Administration and is not required to obtain management or other approval to discuss discrimination issues with the administration. However, should the complainant be unable or unwilling to complain to the City, the written complaint may be submitted directly to Florida Department of Transportation (FDOT). FDOT serves as a statewide clearing house for Title VI purposes and will either assume jurisdiction over the complaint or forward it to the appropriate federal or state authority for continued processing.

Florida Department of Transportation
Equal Opportunity Office
Attn: Title VI Complaint Processing
605 Suwannee Street MS 65
Tallahassee, FL 32399

Help Identify ADA Accessibility and Sidewalk Improvements

The City of West Palm Beach invites residents to identify and request accessibility improvements for the disabled to public sidewalks and intersections located within the City's jurisdiction and control. The City will include such locations on a prioritized list of sidewalk and intersection locations that require improvements to meet Americans with Disabilities Act (ADA) guidelines.

Accessibility Design

Many Internet users with disabilities find websites difficult or even impossible to use simply because of the way they are designed. This website has been designed to be as accessible as possible and to be compatible with the types of adaptive technology used by people with disabilities, including screen readers. Visitors can control the size of the text and can use "access keys" on the keyboard rather than the mouse to navigate through pages.

The stylesheet uses relative font sizes and is written to display pages correctly in most commonly used browsers. In early versions of browsers and browsing devices that do not support stylesheets at all, the flow of the content has been tested to ensure it entirely retains its sense.

Accessible Documents

Many documents on our web pages are in ASCII or HTML format, which are accessible to people who use screen reading software and to those with other vision or mobility impairments. Generally, we use Hypertext Markup Language (HTML) to create pages and documents that are accessible to those users.

Our website also contains many Adobe Acrobat PDF (Portable Document Format) files. We use this method when documents are not available in digital form, are too large or difficult to produce in HTML, or are publications where the format is critical to the usability of the document. Adobe Systems, Inc. is developing products designed to make PDF documents more accessible. Adobe's accessibility web pages describe their efforts.

  • Be sure to select the version of Adobe Acrobat Reader that is compatible with your system.

  • Follow the installation instructions completely. (After the download, you will need to install the file by running the executable (.exe file) from your operating system.)

  • Configure your browser options.

  • Upgrade your version of Adobe Acrobat Reader periodically to use the latest features.

  • Contact Adobe Systems, Inc. if you are having trouble installing or using their products.

Resources

For additional information and resources regarding accessibility issues, please refer to the following resources: