Introduction

Our Dispatch center is available to the community 24 hours a day, 365 days a year.  Employees perform a range of job functions to provide our citizens with outstanding and professional customer service.  Our State accredited Dispatch Center mirrors the high standards of the City and the Police Department. 

We take PRIDE* in our performance and strive to answer and process all calls, both 9-1-1 and non-emergency, in a timely manner.  Our 9-1-1 Public Education programs allow the community a better understanding of our operation through community events as well as an elementary and high school program.

Dispatchers are “Heroes in Headsets”. They are first of the first responders. Dispatchers are good at handling challenging situations while being emphatic but objective; they have integrity and character and value their service to the community.

*P = Professionalism

R = Respect

I = Integrity

D = Dedication

E = Excellence

Frequently Asked Questions

1. Visit the City's employment opportunity page at WPB.org/jobs
2. What do I need to qualify? High School Diploma or GED, 1 year customer service experience in a call center, dispatching or 2-way radio experience.
3. How long does the hiring process take? Up to 4 months
4. Is it shift work? Yes, weekends and holidays included.
5. How long is training? Up to 6 months with no experience. Can be less if you have some experience.
6. Is it paid training? Yes
7. Is there room for growth? Yes. Telecommunicator I > II > III (Certified Training Officer); Telecommunications Shift Supervisor I > Telecommunications Shift Supervisor II > Assistant Manager > Manager. There is a career progression plan in place.
8. Interested in Volunteer Opportunities in the Dispatch Center or in the West Palm Beach Police Department?

9-1-1 Public Education Programs

1. For Citizens:

   Residents and business owners within the city limits of West Palm Beach who are interested in learning and understanding the functions of the Dispatch Center and how calls for service are received and processed can attend an Open House presentation at the Police Department twice per year.

2. Elementary School Program:

   For students (Pre-K thru 5^th) within the city limits of West Palm Beach who wish to participate in a program to educate students on the proper use of 9-1-1.

3. High School Program:
   11^th & 12^th grade students are given the opportunity to voluntarily observe and receive training on the operations of the Dispatch Center. This opportunity can satisfy the requirements for community hours for graduation in addition to preparing them for a career as a Telecommunicator. High School students interested in volunteer opportunities in the Communications Center can call (561) 822-1900 and ask for the Training Supervisor.

Customer Satisfaction Survey